HealthCare Partners
CREATIVE DIRECTION, DESIGN
As part of a program called Patient Experience, our goal was to improve patient satisfaction and retention by creating a doctor’s office environment that fosters a better informed patient, which makes for a stronger patient/physician relationship. Welcome posters that feature doctors from that office and doctor bios are placed in the lobbies of each office. Instead of generic art that usually covers health office walls, over 45 health education posters were designed and hung all around the facilities. Topics ranged from general health and wellness to specific issues such as diabetes, pain management, and stroke prevention.
To increase senior membership, we created a WellPac organizer that, along with the Patient Online Portal, help coordinate care and empower patients by literally putting all their information — including patient agendas, medications, test results, referrals, advance directives and other documents — directly in their hands in one organized place.
